Store Policy


When will I get my order?

Usually, it takes 3-7 days to fulfil an order, after which it´s shipped out.
The shipping time depends on your location.
We are providing shipping UK mainland only!
For more information about shipping contact our customer service (

My order should be here by now, but I still don´t have it. What should I do?
Befoure getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation e-mail for any mistakes in delivery address

  •  Ask your local post office if they have your package

  • Stop by your neighbours in case the courier left the package with them

  • If the shipping address was correct, and the package wasn´t left at the post office or at your neighbour´s, get in touch with us at with your order number.

If you did find a mistake in your delivery address, we can send you replacement order, but shipping will be at your own cost.


How are your products made?
ALL floaters are Homemade and ALL are made in UK South Wales.

How do I track my order?

You´ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at

I receive a wrong/dmaged product, what should I do?
We´re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please emailus at
within a weeks´time with photos of the damaged product, your order number, and any other details you may have about your order.

We´ll get back to you with a resolution as soon as poissible!